FAQ

What is the difference between Gloss and Matte surfaces on metal prints?

Gloss: Featuring a sleek, high-gloss surface over a pure white base for a polished, luxurious look. It enhances color accuracy and detail, making images appear vibrant and crisp. A perfect choice for first-time aluminum print orders and a favorite among photographers and contemporary artists. The more popular choice.

Matte: Enjoy the same premium quality and elegance, without the reflective shine. This smooth matte finish offers a softer, more subtle appearance, making it an excellent option for family portraits, fine art, and spaces with bright lighting.
Are returns accepted?

Since every order is custom-made, we do not accept returns unless we made an error. Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, Contact Us and we'll do our best to work with you to make it right.
Is there any image that you DON’T print?

We can print any image that complies with state and federal laws regarding explicit or copyrighted content. To protect your files, all of our employees sign confidentiality agreements, ensuring they are used solely for fulfilling your submitted order.
How will the picture I submit for a custom order be stored?

All of our employees sign confidentiality agreements to ensure your files are not printed or used beyond the order you submit. We retain images for only 30 days from the day the order was delivered to the customer. This allows us to respond to any questions or concerns about your order.
How do I clean my metal print?

Since your metal print has no ink on the surface, it can be easily cleaned using a standard glass cleaner or water with a soft microfiber cloth.
Do you offer wholesale or partner pricing?

Our pricing is competitive, but if you are ordering in high volume, please Contact Us with the details about your project so we can provide you a quote.
Can I cancel my order?

Orders may be cancelled within 12 hours of ordering. Please Contact Us immediately with your order number to expedite your request.
I could not find the size that I am looking for. Can you create a custom size?

Please Contact Us for your custom size print request.
What is the production turnaround time?

All orders are processed chronologically and shipped within 2-3 business days. Exclusions may apply - we will let you know if there is any anticipated delay with your order. Please Contact Us if you need expedited processing and shipping.
Can orders be picked up in person?

Orders can be picked up in person from East Rutherford, New Jersey. This option is offered at Checkout. Please Contact Us if you have any questions.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products and materials are manufactured in the United States. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.